My mom gave me a Hamilton Beach slow cooker a couple of years ago. Sometime last year I noticed that the glaze had crazed. I've seen crazed pottery in the past and so I didn't think anything about it.
However, the next time I took it out to use it, I opened it to discover mold. The mold was growing from between the teeny cracks caused by the crazing. It was white and powdery. So weird.
I filled the moldy crock with hot water, added a splash of bleach, and left it to sit overnight. The next day I cleaned it thoroughly with hot, sudsy water, and left it to air dry for a few days on the counter. Then I put it away.
A while later, I took it out of the cupboard to find that the mold had grown back.
Stupid ass mold.
I bitched and moaned a lot to my mom about that moldy crock.
Then I put the crock aside, meaning to write to Hamilton Beach. My good intentions stretched out over several weeks, which became months.
Christmas came and went, leaving behind a Crock*Pot from my mother.
About two weeks ago, I got it in my craw one day to email Hamilton Beach to complain. I took a ton of photos of the mold, submitted my complaint online, readied myself for a fight, and waited.
The next day there was an email from Customer Service: "We're sending you a new crock. It should arrive in a few weeks." Days later I found a large box on my front porch.
Moral of the story: complain to customer service before complaining to Mom. Kudos to Hamilton Beach for taking care of me!
The old slow cooker is going to a friend of mine. As soon as I remember to put it in my car and take it to work, that is.